Yesterday I didn't take my tranquilizer while on duty. During my breaks, I noticed that I had slight difficulty breathing, but I forgot about it when I went back to work. At the end of my shift, I still felt it. And when I was leaving the building I started to feel the panic that usually happened during work. At least I didn't panic during my calls. My supervisor seemed impressed when I texted her I didn't take "the drug." "Wow, good job!" was her reply. I chuckled and thanked her. Today I'
Time really flies when you're having a good time. Or in my case, time flies when I'm not at work. It's my day off today, but I've only got a few more hours left before I have to go to bed so I can wake up early for work tomorrow. Where did the morning go? I won't get off work again til Saturday. I wish it was Saturday already...(sigh)
I'm not in a good mood today. I feel like the dumbest agent on the floor and that it's no excuse being a new hire. I am asked why I did this and that, and I don't even know what I'm doing half of the time! And shouldn't they help me instead of interrogating me? How was I supposed to know what to do on a particular call if I haven't encountered a scenario like that before? And how was I supposed to know where to navigate in my computer? They're supposed to help me, not make me feel inadequ
I knew this was too good to be true. Here I thought I am lucky because I started my new shift (6AM-3PM) and it will be for three months. But yesterday I just heard that we'll be working for 6 days instead of 5 because we don't have enough agents. That means I'll only have a day off each week to recover from the stress. And then our coach mentioned that they "might" be shuffling coaches soon. That's like changing bosses only after a month. More stress. Okay, okay, we'll take it one day at a t
Well I almost quit about a week ago. My supervisor and manager, as well as my husband and my sister, talked me out of it. I'm giving myself until the end of the contract (that's in April) to decide whether I will stay or not. I promised that I'd stay on at least until April. I don't want to make anymore promises after that. I'll take it one day at a time. On top of my anti-depressants, right now I'm taking a tranquilizer to get rid of my "panic attacks" while on calls. I need just the right
So much has happened in just a few months. I never thought that I'd be holding a job at the start of a new year. But here I am, still fumbling, but hanging on. This is no doubt the best gift that my family ever got this Christmas. We didn't even get a chance to clean and decorate the house or go Christmas shopping! But I think both my husband and I know that we got something better. I hope I'll be able to pay it forward soon.
I'm now taking calls with the regular employees as well as the probationary employees. Hopefully I will make it till the end of my contract which is in April of 2010. I now belong to a group of 8 agents, more than half of which I think are regulars. Our shift starts from 5PM and ends at 4AM. It's been a 4 by 10 sched since the start of the Holidays, but after New Year we'll go back to the normal 5 by 8. So far, my team has been nice and supportive of us new comers. My coach (supervisor) is,
Training is over. And out of the 7 that finished training only 6 of us made it. One was "counseled out" just before they announced the graduates. It turned out that the company's automated phone survey randomly selected a customer that my colleague assisted on the phone, and apparently didn't like his customer service. Funny I didn't notice that one of us was missing during the ceremony that day. We all felt really bad for him when we found out. I can't help but wonder how long I'm going to
I have one week more of training before we are 'endorsed' to Inbound. That is if I make it through the week. My throat is very sore and I'm starting to cough and sneeze like I'm coming down with a cold. I'm taking cold medicines (non-drowse) and I gargle with an anti-bacterial wash. I'm hoping that I could stop the swelling from reaching my nose (though I'm beginning to doubt more and more if I could). And if that wasn't enough to discourage me, my handle time for my calls is higher than e
I wanna share part of a letter I sent to my uncle: "I'm still in job training. We still have two more weeks before we start taking calls for the full 8 hrs of work (which means I'm now in agony and then before I know it I'll be in more agony). I'm still learning about the account (which means that I don't know what I'm doing for at least half the time taking calls ). According to my superiors I'm good at building rapport with the customers (which means I suck at everything else). But they als
HAPPY BIRTHDAY, JOJO! Kamusta na? Sorry talaga hindi kita nabati agad! Work is a little toxic so all I ever think about is getting home and sleep. I'm still struggling at work (since all is new to me). It's completely different from my 1st call ctr job. We were told it's one of the most complicated accounts that call agents ever handled. The acct is DISH Network, satellite TV programming? Anyway, I was getting too tense I had to get a RX from Banaag for a tranquilizer to help me relax durin
HAPPY BIRTHDAY, JOJO! Kamusta na? Sorry talaga hindi kita nabati agad! Work is a little toxic so all I ever think about is getting home and sleep. I'm still struggling at work (since all is new to me). It's completely different from my 1st call ctr job. We were told it's one of the most complicated accounts that call agents ever handled. The acct is DISH Network, satellite TV programming? Anyway, I was getting too tense I had to get a RX from Banaag for a tranquilizer to help me relax durin
I PASSED MY PRODUCT TRAINING! Whew! Now comes the last phase of training where we take calls for longer hours, less supervision, and it is for 2 weeks. It's the transition to the regular hours that we'll be working on. If I pass this, I can work for about 4 more months under probation. And after that, it's either I become a regular employee, or it's goodbye. Though I try not to look that far ahead, I can't help but wonder if I will be applying at another call center in a few months' time. Th
I'm in the middle of the week of taking supervised calls. I wish I could say I was doing alright. Yesterday was especially bad. I flunked my quizzes (I got 73, 53 and 11 over a 100 percent) I didn't do well on my calls either. The first customer got angry with me because I wasn't able to explain what happened to her bill. I ended up handing over the call to my supervisor. Fortunately she calmed down after that. As for me, I started to dread the next calls. Fortunately for me, I guess, the
We had our second assessment last Monday. I passed, thank goodness. I was really worried I was going to get a second memo after that. Along with our classes we have role playing with the regular call agents. This is to prepare us for the next step which is taking actual calls for an hour or so. Not enough, though. We're going to take our first calls next week, and I've barely even memorized all the basic information on the account. And on top of that, we have to be aware of the updates th
Well, it's 6 in the morning here. Last night was my night off, so I was able to be with my family. Amazingly, I slept the whole night with them. Now I'm worried I won't be able to sleep in the afternoon before my shift starts. Then I'll be narcoleptic during training. Gotta tire myself out so I can sleep on schedule again. Maybe Mama is right. No matter what I do with my body, there's no stopping it from longing to sleep at night. Fighting it (like what call center agents here do) is not n
We were told by our trainer that we are experiencing info overload by now. The trainees---all 9 of us---had to keep ourselves from dozing off. One even dozed off while he was standing. It's our second week on night shift. Two more weeks of this before we get another schedule. My feet and legs itch like crazy. Joe says the cause is Vitamin B deficiency. It feels worse than when I had allergies. Gonna get some zzzz's in awhile. Wish I can do it right away, but I'm afraid of ruining my sleep
Last night was my first night of training. We had our first assessment/exam for product training. I failed it. And I was given a memo---a memo, would you believe? It says "first offense in productivity". But I was told not to worry, that it was just my first test, and that I can still make up for it in future tests. Sure. I need to lie down.
It's 1:30 AM here. I just woke up. Thought I'd practice staying up for a few hours. I'll be reporting for training soon. It's 10 PM to 7 AM for the entire week, and then another schedule I guess. (I'm yawning as I write this.) My little girl seems to be getting used to her mommy not being around in the morning. NOW her daddy is gonna have to explain why Mommy won't be sleeping with them at night for one week. A typhoon just hit us last Friday, cancelling our training for that day. Four of
It's almost five in the morning. My little girl and I are spending the week over at my parents. I need to take care of some pre-employment requirements so I need my parents to babysit. Still a bit drowsy as I write this. And to think I have to wake up an hour earlier tomorrow for training! Last week's training was from 7 AM to 4 PM. This week it's going to be from 6 AM to 3 PM. No big deal, I'll just sleep an hour earlier, right? :confused: But I'm worried about my daughter. Will she be ok
I am now officially a trainee in one of the many many call centers here in our country. We live very far from my workplace, so I have to wake up VERY early in the morning just so I can be on time for work. And after work I have to leave right away so that I won't get stuck in traffic and arrive home so late. IT IS VERY TIRING.
I couldn't believe I passed the job screening! I'm not sure if I will pursue the job, though. I have a few concerns I would like to address during the orientation tomorrow before I totally commit myself to the training. It didn't help that we got some negative feedback about the company in the net. But I'll find out more about the company -- I hope---tomorrow, then we'll decide.
My driveway is wet again. Well at least the "no dog poop in sight" lasted longer this time. At least they cleaned it up. I hope they cleaned it up well. Maybe I should count my blessings instead. Just a few years more, and we'll get out of our financial rut and find a better home for my family. Keeping my fingers crossed!
JUST WOKE UP FROM MY AFTERNOON NAP. WHY DO I HAVE THESE ACHES AND PAINS ALL OVER MY BODY. AM I COMING DOWN WITH A FLU??? :eek: I HOPE NOT! MY JOB EXAM IS TWO DAYS FROM NOW AND I HAVEN'T DYED MY HAIR YET! HOW TIRESOME TO DYE AT HOME...BUT I HAVE TO! I HAVE TO, I HAVE TO, I HAVE TO.....
I cut my hair yesterday in preparation for my job exam on Tues. Now at least I don't look like a hag. Later I have to do something about my grey hairs, get a dye and then a hot oil product from the supermarket. It's a lot cheaper than getting it done in the beauty parlor. I wonder if I will look 36 to them or older...I hope not. There's nothing much I can do there. I hope I didn't age too much. Am I getting excited? :eek:
