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A Talk With Coach



I don't understand how negative criticism is supposed to motivate me to improve my work performance. I told this to my coach and fortunately she took it very well. She said that she just wants to know how to help me. So I told her that whenever she said this and that about me, I felt like I was the dumbest and slowest call agent in the company, the weakest link. I also told her that I wanted to resign (for the nth time), and that I didn't want to make things hard for her and the team. Then she said that she won't be able to help me if I give up that easily, and that it's not going to help her either that I resign, because it's going to reflect on her as a team leader. So basically, she's telling me that I shouldn't quit because they're not giving up on me. That's a good sign, right?

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Hey Anne,

Yeah thats kinda a good sign hun.

Dont give up Anne, coz you can do this, remember how far you have come in a relatively short space of time. It is going to take you a while to learn every aspect to your job, but you will learn it, in time.

Try not to put too much pressure on yourself hun, it will only stress you out further. Lets face it working at a call center is stressful enough, without you making it harder on yourself.

When you feel like its getting too much hun, take some deep breaths, to calm you down a little, say to yourself "I can do this", and say it like you mean it and believe it. Sometimes a little self belief helps to wash away the fears.

Hope that you are having a good weekend, and that your little one is ok. take care hun

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