I'm not in a good mood today. I feel like the dumbest agent on the floor and that it's no excuse being a new hire. I am asked why I did this and that, and I don't even know what I'm doing half of the time! And shouldn't they help me instead of interrogating me?
How was I supposed to know what to do on a particular call if I haven't encountered a scenario like that before? And how was I supposed to know where to navigate in my computer? They're supposed to help me, not make me feel inadequate or dumb.
I hate this. I really hate this. I am not happy and they can see it on my face. Talked to my husband on the phone and said I'll only stay until the end of my contract.
To borrow a friend's phrase WGAF about this? Not me...