I PASSED MY PRODUCT TRAINING! Whew!
Now comes the last phase of training where we take calls for longer hours, less supervision, and it is for 2 weeks. It's the transition to the regular hours that we'll be working on. If I pass this, I can work for about 4 more months under probation. And after that, it's either I become a regular employee, or it's goodbye.
Though I try not to look that far ahead, I can't help but wonder if I will be applying at another call center in a few months' time. There is a BIG possibility that I won't be regularized, because to me it is a very difficult account (I heard that it's one of the most complicated accounts call agents ever handled, so the difficulty I'm having is understandable, and it is a relief for me to know that). Imagine lil' ol' forgetful, panicky me, becoming an expert in handling payments and other transactions of this complexity!
I'm never looking down at call center jobs again.